Office of Case Management

Welcome

Office of Case Management directs students, faculty, staff, parents, and others to the resources available to help a student in need (in general and particularly related to COVID-19). Office of Case Management is located in the Office of Student Affairs and works with departments and groups across campus and in the community, including CAPS, Residence Life, Campus Clinic, and more.

Are you concerned about your physical or mental health? Has a student’s behavior caused you to worry about his or her potential future actions?  Through this website we hope to provide you with the resources you need to assist a student or get the appropriate help so that someone else may do so. All of us at DKU care deeply about the success and well-being of our students.

Office of Case Management is available to students, parents/families, and faculty/staff who have questions about student support and assistance (in general and particularly related to COVID-19) and/or who are concerned about a student’s well-being. There are several ways to request support from Office of Case Management. See below for ways to request support from Office of Case Management.

How to Request Support from Office of Case Management?

  • Online Report – Submit a CARE Team form online using this link. Please do not use this form to report emergencies or time-sensitive requests. (For emergency, call Campus Emergency Hotline at +86-0512-36657110). Submissions are reviewed when University offices are open and will be responded to within one business day.
  • By Email – Email Student Care Coordinator at dku-ocm@dukekunshan.edu.cn to request support during normal business hours (Monday-Friday, 9am-12pm, 1pm-5:30pm). If it is after hours, Student Care Coordinator will get back with you by the next business day.
  • By Phone – Call Student Care Coordinator at +86-0512-36657034 to request support during normal business hours (Monday-Friday, 9am-12pm, 1pm-5:30pm). If it is after hours, or if the situation is an emergency, please call Campus Emergency Hotline at +86-0512-36657110.
  • By Appointment – Schedule a 30-minute appointment with Student Care Coordinator by emailing dku-ocm@dukekunshan.edu.cn.
  • By Drop-in – You can also drop in a meeting during normal business hours (Monday-Friday, 9am-12pm, 1pm-5:30pm). Please be noted that the last drop-in session of each day starts by 5pm.