Search
Close this search box.

What happens when Office of Case Management receives a report?

General Procedures

  1. Once a Care Report has been submitted. The report will be assigned to case manager.
  2. Case manager will respond to reporters.
  1. Case manager will reach out to the student address the unique need.
  1. Case manager will develop a holistic intervention strategy and assign action plan to different member of Care Team based on the primary needs of each student. (Counselling, room assignment, academic advising, clinics and etc.)
  1. CARE Team member reaches out to the student and will clarify details or assess the situation and provide the necessary support, intervention, or resources to help resolve the issue.
  1. Contacting parents, guardians, roommates, friends, faculty, etc. (as appropriate) should only be done after it has been determined by the CARE Team Chair that such notifications are necessary and could be helpful to the student.
  1. Case manager is responsible for making sure follow-up is completed, communicating with the referral source, entering data into Advocate, and the closing the case when appropriate. Referral sources are to be contacted by the case manager within 1- 5 days to acknowledge receipt of the report and follow-up to find out any new or different information.

* Situations involving student(s) demonstrating an imminent threat to harm of self or others should be referred immediately to security (110, 120).

Categories of Actions

  • Sexual Misconduct:

Office of Case Management will connect with Student Affairs Leadership Team.

  • Physical Health Concerns:

Office of Case Management will work with Campus Health Service to coordinate support.

  • Wellness check (non urgent):
    • On-campus students: Office of Case Management will work with Residence Life Department to make contact with the student to ensure health and safety, and assess the situation to determine whether long-term follow-up is appropriate.
    • Off-campus students: Office of Case Management will work with Chinese Student Services and International Student Services to attempt to connect with student via email, text, or phone.
  • Anything affecting academic success:

Office of Case Management will connect with Academic Advising and/or appropriate graduate programs contact.

  • Housing related concerns (like a roommate disagreement):

Office of Case Management will coordinate with Residence Life Department to provide support and assistance.

  • Accommodations (whether housing or academic):

Office of Case Management will forward to Student Accessibility Services Office.

  • Concerns for a student in distress:

Office of Case Management will contact the reporter and student(s) involved and advise follow-up with CAPS.

  • Concern for harm to others:

Office of Case Management will contact Local Police Services, provide consultation, and follow up via Student Conduct.

Duke Kunshan University 苏ICP备16021093号